Acclaris operates two, U.S.-based customer call centers utilizing state-of-the-art Voice over IP (VOIP) infrastructure with:

• 12 x 5 service center hours (8 AM - 8 PM ET)
• IVR availability 24/7
• Centralized call recording
• Automated Help Ticket creation with every inbound call
• Integrated and customized IVR routing
• Customer service log with activity tracking

Strengthen Member Engagement

In addition to the IVR-assisted, live answer call center, members can access virtually all of the same account data online in real time. With either approach, the objective is to provide clear, quick resolution to all inquiries. This level of transparency, regardless of preferred service channel, ensures a consistent and seamless customer experience.