Acclaris operates U.S.- based multi-site customer call centers utilizing state-of-the-art Voice over IP (VOIP) infrastructure and robust cloud-based call center software to offer your plan participants concierge level customer service solutions.
- 24/7 self-service voice applications via our cloud-based IVR with convenient service options
- 24/7 self-service help ticket support options
- Highly skilled certified Call Center Agents coupled with our industry expertise to provide exceptional customer service experiences for your participants with live agent support center hours 12 x 5 (8 AM - 8 PM ET)
- Multichannel Service Technologies
- World-class infrastructure providing seamless, fully redundant connectivity
- Integrated and fully-customizable customer support options for your business
- HIPAA-Compliance
- Centralized call recording capabilities
- Automated Help Ticket creation with every inbound call
- Intelligent and customizable call routing
- Customer service log with activity tracking for every customer interaction providing an integrated and unified customer view.
Strengthen Member Engagement
Our concierge level customer service solutions help our clients create opportunities to strengthen consumer engagement, enhance the participant experience, and deepen customer loyalty. Our multichannel service technologies improve customer loyalty and provide creative and comprehensive solutions that leverage our industry expertise.