Our financial technology is loaded with features to keep members in the loop and simplify CDH transactions. Intuitive workflows facilitate member engagement and reduce the need to engage customer support directly.

Easy-to-Use, Self-Service Interface

• Simplified online claims entry
• Image upload capability
• 24/7 online support via embedded help ticket based CRM
• Full transparency into CDH lifecycle
• Mobile app to photograph receipts, submit claims, check real-time balances and receive messages

Real-time Decision Support

• Single source for all CDH account types
• Consolidated dashboard presentation of balances, recent transactions and required actions
• Easy online access to all transaction detail
• Electronic, real time prompting of claim processing status

Complete Financial Transparency

• Ability to create up to the minute account activity summaries
• Online access to images of all submitted claim forms, receipts and other account-related documentation
• Access to previous year transaction history

Professional Support Channels

• Integrated and tracked help ticketing for online service inquiries
• Real time IVR for phone-based self service
• Live customer service support for handling complex issues
• Automated e-mail notification of claim status to pre-empt member inquiries

Payment Flexibility

• Stacked account functionality to optimize fund utilization
• Ability to select third-party or direct reimbursement
• Precedence logic to appropriately utilize prior year funds